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Advice & FAQ
Will i need to cover the furniture with dust sheets?
How long will the installation take?
Can i light the stove?
Do i need to run the stove in?
How do i run the stove in?
The stove is letting off an odour is this alright?
When can i activate the Carbon Monoxide detector?
Products and parts
What is a register plate?
How can i clean the glass?
When should i empty the ash?
The stove door seal has become lose, what can i do?
Stove and liners
I've brought/got my own stove, can you fit it?
I've got a installed/existing liner can I use it?
Please select a question from the categories on the left.